Terms & Conditions

1. NATURE AND STATUS OF THE AGREEMENT

This Agreement is an electronic record generated by a computer system and does not require any physical or digital signature. It constitutes a valid and legally enforceable agreement between the parties under applicable law, including the laws of the jurisdiction in which the Company operates.

The failure of the Company to enforce any provision of these Terms shall not be construed as a waiver of its right to enforce such provision in the future. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Headings are included for convenience of reference only and shall not affect the interpretation of any provision of this Agreement. There are no third-party beneficiaries to this Agreement unless expressly stated.

2. DESCRIPTION OF SERVICES

Alris AI operates an omnichannel artificial intelligence automation platform that enables businesses across industries, including healthcare, insurance, financial services, retail and e-commerce, real estate, and hospitality, to automate customer-facing and internal operational workflows. The Services provided through the Platform include, without limitation:

• Automated inbound and outbound telephone call handling: Including appointment scheduling, rescheduling, reminders, lead qualification, customer support, and smart routing with human handoff capability, operating continuously on a 24/7 basis.
• Outbound proactive calling: Automated follow-up sequences for leads, customers, patients, or other end-user groups as configured by the subscribing business.
• Two-way SMS automation: Including sending confirmations, reminders, and follow-up messages, and handling inbound text replies with contextual AI continuity.
• Email inbox automation: Including reading and categorising incoming emails, drafting context-aware replies, sending personalised outbound emails, and extracting actionable tasks from email communications.
• Document-based question and answer processing: Enabling teams to query uploaded internal documents, standard operating procedures, policies, and knowledge bases and receive accurate, sourced responses.
• Automated task and action extraction: From calls, emails, and documents, with assignment and tracking functionality.
• Integration with third-party platforms: CRM platforms (Salesforce, HubSpot, etc.), EHR systems, calendar and scheduling platforms (Google Calendar, Outlook, Calendly), and other business systems via webhooks and APIs.
• Unified conversation context: Maintains and shares interaction history across voice, email, and SMS channels, ensuring continuity.
• Call recording and transcription: transcription and post-call summary generation in accordance with plan retention periods.
• Administrative dashboard: Providing live call monitoring, analytics, reporting, and platform configuration tools.

The foregoing is not exhaustive. The Company may add, modify, or discontinue features or capabilities at any time. Additional details regarding the Services are available on the Platform. All Services are licensed, not sold, to users.

The Company may engage third-party service providers to deliver components of the Services. By using the Platform, you consent to such engagements, provided the Company ensures that such providers are bound by obligations of confidentiality and data security no less stringent than those set forth in this Agreement and the Privacy Policy.

3. REGISTRATION, ACCOUNT, AND SECURITY

Access to the Services requires registration and creation of a user account on the Platform. You are solely and entirely responsible for the accuracy, completeness, and currency of all information you provide during and after registration, including contact details, business information, and payment information.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You acknowledge that you are fully responsible for all activities conducted under your account, whether or not authorised by you. You agree to immediately notify the Company of any unauthorised access to or use of your account by writing to contact@alris.ai.

The Company reserves the right to suspend, restrict, or permanently terminate your account access at any time, without notice, if it has reasonable grounds to believe that you have provided false, inaccurate, or incomplete information, or that your account has been compromised, misused, or is being used in violation of these Terms, applicable law, or the rights of any third party.

The Company further reserves the right, at its sole discretion and without obligation, to deny access to any person or entity to the Platform and the Services for any reason, including, without limitation, a history of Terms violations, suspected fraudulent or harmful conduct, or for legitimate business or security reasons.

4. SUBSCRIPTION PLANS, FEES, AND PAYMENT

Access to advanced features and usage tiers of the Services is provided pursuant to paid subscription plans, the details and pricing of which are published on the Platform at https://alris.ai/pricing. The Company reserves the right to change plan pricing, features, and availability at any time upon reasonable notice. The following subscription tiers are currently available (subject to change):

• Free Trial: A seven (7) day complimentary access period providing access to inbound call automation with 100 voice minutes and template-only AI configuration. No credit card is required.
• Professional Plan: A paid monthly subscription providing 300 voice minutes, one-way SMS automation (500 messages), two concurrent call sessions, two custom AI configurations, and associated features.
• Business Plan: A paid monthly subscription providing 1,000 voice minutes, two-way SMS automation (2,000 messages), email automation, five concurrent call sessions, five custom AI configurations, and HIPAA-ready infrastructure with BAA eligibility.
• Custom/Enterprise Plan: Volume-based pricing negotiated directly, including unlimited or high-volume usage, expanded integrations, dedicated customer success management, white-label options, and SLA guarantees.

All subscription fees are due and payable in advance in accordance with the billing cycle applicable to your plan. Overage usage beyond allocated minutes or messages will be billed at rates disclosed on the pricing page or as otherwise agreed in writing. The Company uses third-party payment processors to handle all billing transactions and does not store credit card or sensitive payment data on its own servers.

All fees paid are non-refundable unless expressly stated otherwise in a written agreement executed by an authorised representative of the Company, or as required by applicable law. The Company reserves the right to suspend or terminate your access to the Services for non-payment of any amounts due.

5. USER CONDUCT AND PROHIBITED USE

The Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and the Services strictly for your internal business purposes. You agree that you shall not, and shall not permit any third party to:

• Use the Platform or Services for any purpose that is unlawful, fraudulent, deceptive, or harmful.
• Deploy automated calling, SMS, or email capabilities to contact individuals who have not consented to receive automated communications, in violation of applicable telecommunications laws (TCPA, CAN-SPAM, GDPR, etc.).
• Transmit, distribute, or store any content that is defamatory, obscene, threatening, abusive, harassing, invasive of another's privacy, or otherwise objectionable.
• Upload or transmit any viruses, malware, or other malicious code.
• Access, scrape, harvest, or extract any data from the Platform through automated means without express prior written consent.
• Attempt to circumvent, disable, or interfere with any security feature or authentication mechanism.
• Reverse engineer, decompile, or otherwise attempt to derive source code of Platform software.
• Frame, mirror, or otherwise incorporate any portion of the Platform into any other website or application without authorisation.
• Use the Platform to generate, distribute, or send unsolicited commercial messages or spam.
• Use the Services to make or support clinical decisions, medical diagnoses, legal determinations, or financial recommendations.

Any violation of the foregoing restrictions will result in immediate termination of your licence to use the Platform and may expose you to civil and criminal liability.

6. CLIENT OBLIGATIONS REGARDING END-USER COMMUNICATIONS

Where you deploy the Services to communicate with End Users, you assume full and sole legal responsibility for:

• Obtaining all required consents and permissions from End Users prior to initiating any automated communications.
• Ensuring that all automated call scripts, SMS messages, and email communications are lawful, accurate, and non-deceptive.
• Providing lawful disclosures to End Users at the outset of any AI-handled call.
• Ensuring the accuracy of all data and configurations you upload to the Platform.
• Compliance with all applicable healthcare regulations, including HIPAA, where the Services are used in a healthcare context.

The Company provides the Platform as a technology enabler only and does not independently verify the lawfulness of your communications. You agree to indemnify and hold harmless the Company from any claims arising from your non-compliance.

7. INTELLECTUAL PROPERTY RIGHTS

All rights, titles, and interests in and to the Platform and Services (collectively, "Company IP") are and shall remain the exclusive property of the Company and/or its licensors. You are granted no rights to use any Company trademarks or brand features without prior written consent.

With respect to "Client Content" that you upload or connect, you retain all ownership rights. You grant the Company a limited licence to use Client Content solely for providing the Services. The Company shall not use Client Content to train general-purpose AI models without your prior written consent.

All output generated by the Services based on your configurations and Client Content shall be treated as your property to the extent permitted by law; however, the Company retains the right to use aggregated, anonymised usage data for internal analytics and research purposes.

8. CONFIDENTIALITY

Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Services ("Confidential Information"). This does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

The Company's obligations with respect to personal data and data security are governed by the Privacy Policy and any applicable data processing agreement.

9. THIRD-PARTY INTEGRATIONS AND LINKS

The Company makes no representations or warranties regarding the availability, security, or performance of any third-party system or service integrated with the Platform. Your use of third-party integrations is governed by both this Agreement and the applicable third party's terms.

The Platform may contain links to external websites for reference purposes. The Company is not responsible for the content or practices of any externally linked website.

10. CALL RECORDING AND TELECOMMUNICATIONS COMPLIANCE

You are solely responsible for ensuring that all recordings made through the Platform comply with the telecommunications, wiretapping, and privacy laws applicable in the jurisdictions where your End Users are located.

The Company requires all subscribing businesses to implement lawful disclosure mechanisms at the outset of each automated call. Call recordings and transcripts are retained for the period applicable to your subscription tier and are thereafter deleted.

11. SERVICE AVAILABILITY AND MODIFICATIONS

The Company endeavours to maintain Platform availability in accordance with SLA uptime targets (99.5% for paid plans). However, scheduled maintenance or third-party failures may result in temporary disruptions.

The Company reserves the right to modify, suspend, or discontinue any feature at any time. Where a material feature included in your paid subscription is permanently discontinued, the Company will provide reasonable advance notice.

12. SUBMITTED CONTENT AND FEEDBACK

By submitting feedback or suggestions ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide right to use and incorporate such Feedback into the Platform without compensation.

You are prohibited from posting or transmitting any unlawful, defamatory, or harmful content. The Company reserves the right to remove such content and suspend responsible accounts.

13. BLOGS AND INFORMATIONAL CONTENT

Informational content on the Platform is provided for educational purposes only and does not constitute professional advice. The Company and its authors disclaim all liability for actions taken based on such content.

14. ELECTRONIC COMMUNICATIONS

By using the Services, you consent to receive electronic communications from the Company, including account alerts and marketing materials (if opted-in). You may opt out of non-transactional marketing communications at any time.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES.

The Company's total aggregate liability shall not exceed the total amount actually paid by you during the twelve (12) months preceding the event, or USD $100 if no payment was made.

16. DISCLAIMER OF WARRANTIES

THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING ACCURACY, COMPLETENESS, AND RELIABILITY OF AI-GENERATED OUTPUTS. YOU ASSUME FULL RESPONSIBILITY FOR DECISIONS TAKEN IN RELIANCE ON SUCH OUTPUTS.

17. PRIVACY AND DATA PROTECTION

Data protection is governed by our Privacy Policy. Where Alris processes End User data on your behalf, we act as a data processor. Healthcare clients requiring HIPAA compliance must execute a BAA with the Company.

18. MODIFICATION AND NOTIFICATION

The Company reserves the right to modify these Terms. Material changes will be notified at least 14 days in advance. Continued use of the Platform constitutes acceptance of the modified Terms.

19. SUSPENSION AND TERMINATION

Either party may terminate this Agreement. The Company may suspend or terminate access immediately for breach of terms, non-payment, or conduct determining harm.

20. LOCAL LAWS AND REGULATORY COMPLIANCE

The Platform is operated from Plano, Texas, USA. Users accessing from other jurisdictions are responsible for compliance with local laws and regulations.